Responsible Gaming

On Dream11 Responsible Gaming — Play for fun. Play in control.

Dream11 believes gaming should be a source of entertainment, not a burden. That's why we are committed to building a culture of responsible play. On this page, you'll learn how to set your own limits, spot warning signs, and find support when you need it.

For players aged 18 and above only. If gaming is causing you problems, please seek help.

Why Does Responsible Gaming Matter?

Dream11's six core commitments to keeping your gaming experience safe

Benefits of Setting Limits

Dream11 lets you set daily, weekly, and monthly deposit limits. Once a limit is set, it cannot be easily changed — this is by design, to keep you protected.

Session Time Control

Set time limits to avoid long gaming sessions. After a set period, dream11 will automatically log you out and prompt you to take a break.

Self-Exclusion Options

If you feel gaming is getting out of your control, use self-exclusion. You can suspend your account for a set period or permanently.

Gaming History Review

Your complete gaming history, win/loss stats, and spending details are all available on the dream11 dashboard. Use this information to make informed decisions.

Send Professional Help

If signs of gaming addiction appear, dream11 can connect you with a professional counselor. You don't have to face this alone.

Family Protection

If a family member is using dream11 and you notice a problem, contact our team. We are committed to supporting families too.

01 What Is Responsible Gaming?

Responsible gaming means a style of play where the player consciously sets their own limits, keeps time and spending in check, and treats gaming purely as entertainment — not a way to earn money. At dream11, responsible gaming is a core principle, not just a rule.

Dream11 understands that everyone's gaming experience is different. Some play once a week for fun, others play daily for the thrill. But when gaming starts causing stress, financial strain, or relationship problems — that's the moment to take notice.

Dream11's responsible gaming framework is built on internationally recognized responsible gaming standards. We want you to play and enjoy yourself — but never at the cost of your wellbeing.

Remember: gaming is not a way to recover lost money. Every game runs completely independently, and past results have no bearing on future outcomes.

02 Signs of Problematic Gaming

Gaming problems don't always appear suddenly — they build up gradually. Be alert if you or someone close to you shows any of the following signs:

  • Spending more than your budget and regretting it later.
  • Chasing losses by placing bigger bets to win back money quickly.
  • Prioritizing gaming over family, friends, or work.
  • Feeling restless, irritable, or unhappy when not gaming.
  • Hiding how much you're spending from family or those close to you.
  • Neglecting sleep, meals, or daily responsibilities.
  • Repeatedly trying to stop gaming but failing.
  • Taking on debt or selling assets to cover gaming costs.

If you regularly experience three or more of the above signs, reach out to the dream11 support team or seek help from a professional counselor.

03 Self-Assessment Questionnaire

Ask yourself the following questions honestly — this is just for you:

1
In the past month, have you spent more on gaming than the budget you set for yourself?
2
After a loss, have you ever thought "one more round and I'll win it back" and kept playing?
3
Have thoughts about gaming been creeping in during work, study, or family time?
4
Have family or friends expressed concern about your gaming habits?
5
Have you ever used gaming to cope with stress or anxiety?
6
Have you tried to take a break from gaming but been unable to?

If three or more answers are "Yes," consider it a warning sign. Use dream11's self-exclusion tool or reach out to support.

04 dream11 Protection Tools

Dream11 has built a range of effective tools to keep you safe. They are completely free and available to use at any time:

Deposit Limits

Set your own maximum daily, weekly, or monthly deposit limit. Reducing your limit takes effect immediately.

Session Time Limit

Set a maximum duration for continuous gaming sessions. You'll receive an automatic reminder when your time is up.

Cooldown Break

Take a temporary break for anywhere between 24 hours and 30 days. Your account will be inactive during this period.

Self-Exclusion

Close your account temporarily or permanently. This is a sign of strength, not weakness.

Reality Check

A summary of your total spending, time played, and wins and losses is shown at set intervals.

Promotion Opt-Out

You can opt out of all promotional messages and bonus offers at any time.

05 Steps to Get Support

If you're experiencing problems, follow the steps below. Don't face it alone — reaching out takes courage:

1
Be Honest with Yourself

The first step is being honest with yourself. If gaming feels like it's causing problems, acknowledge it. That's not weakness — that's awareness.

2
Set Your Limits

Go to your dream11 account settings and set a deposit limit or session time limit. Small changes can make a big difference.

3
Tell Someone You Trust

Let a family member or trusted friend know about your gaming habits. Social support is the single most effective factor in recovery.

4
Contact dream11 Support

Dream11's 24/7 support team is here to help you with self-exclusion or any other protective measures — without judgment.

5
Get Professional Help

If needed, speak with a mental health professional or gaming addiction specialist. dream11 can help connect you with the right support.

06 Tips for Healthy Gaming Habits

Responsible gaming isn't about giving up gaming — it's about making it more enjoyable and sustainable. Build these habits to stay safe on dream11:

  • Set a monthly gaming budget and stick to it.
  • Never think of gaming as a source of income — it is purely entertainment.
  • Take at least a 10-minute break every hour and get up for a walk.
  • Avoid gaming when you're drinking or under stress.
  • Stay within your safe limits — don't chase wins by placing larger bets.
  • Make time for family, friends, and other interests alongside gaming.
  • Cut back on gaming after 10 PM — protect the quality of your sleep.
  • Review your gaming history regularly and look for patterns.

The key to enjoying gaming is staying in control. The real pleasure comes when you control the game — not the other way around.

07 Protection for Minors

Dream11 strictly prohibits accounts for anyone under 18. Age verification is mandatory at registration, and any suspicious account is subject to investigation.

If you have children or teenagers at home, take the following steps:

  • Use a strong password on your device and make it a habit to log out after each session.
  • Keep biometric lock enabled on the dream11 app.
  • Have open conversations with minors about responsible gaming.
  • If a child accesses your account, contact dream11 support immediately.

If an underage account is identified, it will be closed immediately and all associated data will be deleted.

08 Frequently Asked Questions (FAQ)

Frequently asked questions about responsible gaming:

Yes. Any balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method. Processing typically takes 3–5 business days.

No. Opening a new account under the same name or with the same ID during a cooldown or self-exclusion period is strictly prohibited. If discovered, all associated accounts will be closed.

A request to increase your deposit limit takes 7 days to take effect. This delay is intentional — to prevent impulsive decisions. Reducing your limit takes effect immediately.

Absolutely. Family members can also contact dream11 support. We will investigate any third-party concerns and take appropriate action. Your identity will be kept confidential.

Yes. The dream11 support team can provide information on effective mental health services and gaming addiction counselors available in Bangladesh. This service is completely free and confidential.

The Reality Check feature shows a popup at set intervals (30 minutes, 1 hour, or 2 hours — your choice). It displays your session duration, total bets, and net result. You can then choose to continue or end your session.

Play with Enjoyment, Play Responsibly

Every game on dream11 should be an enjoyable experience. Build responsible gaming habits and join Bangladesh's safest gaming platform.

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